Terms and conditions
Term of Use
1.2 The Site www.ramadanetanya.com (hereinafter: "the Site") is a website exclusively owned by A.M Leshem Group LTD (hereinafter: "the Company"). The Site provides, inter alia, information about the hotels of the Company, the services provided by the hotels, the rates, special offers, etc. Additionally, as part of the Site, one can purchase vacation packages in direct contact with the Company's hotels, and as set forth on the Site.
1.3 Reserving the aforementioned vacation packages (hereinafter: "the Services") via the Site will be carried out as set forth hereunder. It is clarified that ordering the services is a binding procedure for all intents and purposes, and is equivalent to reserving rooms via any other means, with the Company's Internet/Reservations Department.
2. Site Usage Terms
2.3 Any person in possession of a valid credit card issued by American Express, MasterCard, Isracard, Diners, Visa is entitled to purchase services by means of the Site.
2.4 The Company will not be held responsible for the content or the information presented and advertised on the Site in the name of the Company and in anything regarding information from any third parties, and the User will not have any contention and/or claim and/or demand against the Company in respect thereto.
2.5 All images presented on the Site are for illustrative purposes only. Since the images are presented on the computer screen of the User and/or printed by the User from the computer screen, there may be differences and changes between the pictorial image of the product and the real image thereof.
2.6 On the Site, connections (hereinafter: "Links") to other sites (hereinafter: "Linked Sites") may be found. These Links are intended for the convenience of the User only. The Company is not responsible for the Links and/or the Linked Sites and/or information appearing on them, their validity, correctness or legality. All use of Links and/or Linked Sites is under the sole responsibility of the User. In order to be linked to and/or present the Site www.ramadanetanya.com on other websites, one must obtain written consent from the Company.
2.8 The Company and/or the Site operators and/or its owners and/or its managers and/or its employees and/or their representatives will not be held responsible for the server upon which the Site operates, or for its being clean of viruses and/or free of components that may damage the personal computer of the User while surfing on the Site and/or purchasing services via the Site and/or any other use of the Site, and the User will not have any contention and/or claim and/or demand against the Company and/or the Site operators and/or its owners and/or its managers and/or its employees and/or their representatives regarding the aforementioned damage.
2.9 The Company is not responsible for damage of any kind whatsoever caused by failure and/or delay of any kind whatsoever, that results from use of the Site and/or attempts to use the Site, including use for the purposes of booking services and/or obtaining information and the User will not have any contention and/or claim and/or demand against the Company regarding the aforesaid.
2.10 The Company is not responsible for any illegal activity performed, to whatever extent, by any user of the Site and/or any other party over which the Company has no control.
2.11 The Company reserves the right to prevent or discontinue access of any user to any part of the Site and the User will not have any contention and/or claim and/or demand against the Company in respect thereof.
2.12 Any dispute and/or disagreement regarding these conditions and/or the Site, if and when it arises, will be clarified in Israel according to the laws governing the State of Israel only, in authorized courts of law in Netanya only.
3. Details of Service Purchaser
3.1 A user who is interested in purchasing services via the Site will be required to provide details as requested on the Site (hereinafter: "Purchase Details").
3.2 The Company is not responsible, whether directly or indirectly, for any case wherein Purchase Details are not accepted by the system and/or any technical and/or other fault that prevents the User from purchasing the Services via the Site.
3.3 The Site owners and/or its operators and/or any of its owners and/or its managers and/or its employees and/or its representatives will not be held responsible for mistakes made by the User in entering Purchase Details, including, but not limited to, mistakes in choosing vacation packages, dates, number of beds, meals and any other service ordered by the User via the Site, and the User hereby declares that he will not have any contention and/or claim and/or demand in respect thereof.
3.4 It is hereby stated that entering false Purchase Details is a criminal offense, and the Company retains the right to adopt any means at its disposal as determined by law against those entering false details, including torts actions for damage liable to be caused to the Site, its operators and/or anyone acting on their behalf.
4. Customer Club
4.2 It is agreed that the Company will be entitled to send updates via e-mail to each user who joins the Company's Customer Club via the Site, and the User will not have any contention and/or claim and/or demand against the Company in respect thereof.
5.1 A customer who is interested in reserving a vacation via the Site does so using the "Reservation System" according to the following steps: Choose the desired hotel, enter the required details.
5.2 The user will provide the details of the reservation, through the site.
5.3 When providing the details of the reservation, the user will be required to give details of his credit card, for the purpose of providing security only.
5.4 Payment will be made in full when leaving the Hotel, in cash and/or by credit card unless otherwise specified.
5.5 For reservations made with "Non Refundable Rate" the total price of the reservation will be charged at the time of booking from the credit card provided by the guest at the time of booking.
5.6 The Site is intended for reservations by private customers, in an individual framework, and is not intended for group reservations of over 3 rooms for the same dates.
5.7 The Company reserves the right to withhold confirmation of a reservation request for any reason, at its sole discretion, without any obligation to explain the reason, and the User will not have any contention and/or claim and/or demand, be it directly and/or indirectly, against the Company.
6. Procedures for Cancellations and Changes to Reservations
6.1. A customer who has made a reservation and wishes to change or cancel it must do so directly by e-mail or telephone to the Reservation Center: *9410; E-mail firstname.lastname@example.org
6.2 Reservation Cancellation Policy
1. Cancellation up to 48 hours prior to the arrival date will not be charged a cancellation fee.
2. Cancellation less than 48 hours prior to the arrival date and up to the arrival date or a non show reservation will incur a 100% charge.
Cancellation in July, August, and Israeli Holidays
1. Cancellation up to 7 days prior to the arrival date will not be charged a cancellation fee.
2. Cancellation less than 7 days prior to the arrival date and up to the arrival date will incur a 100% charge.
6.3 Terms of check in- check out
Check in: From 3 PM
Check in on Saturday or Holiday end - approx. two and a half hours after sunsets/end of Holiday
Check-out: Until 11 AM (on Saturday and Holidays until 2 PM)
Arrival and/or departure before and or/after the stated above hours are Subject to prior approval and an additional charge at the sole discretion of the Company.
Key to the room will be given only after ID identification and a guarantee credit card.
Upon check-in the hotel will place a hold of sum of money through your departure date, for security. Remaining funds due back to your debited account will be released upon check-out. Please note that your financial institution may have a contracted amount of time before the funds are released back to you, which can take up to 15 business days.
7. Ownership and Copyrights
7.1 Copyright for the Site and every module connected to the Site are the sole property of the Company.
7.2 It is forbidden to copy, distribute, advertise, sell, duplicate, broadcast, photocopy or change the information that appears on the Site or part of it, without the written consent of the Company. This applies whether the information or part of it is owned by the Company or owned by a third party, excluding cases of downloading for personal, non-commercial use.
7.3 The trademarks and icons, including the logo, presented on the Site (hereinafter: "the Trademarks") are registered by law as the copyright of the Company. It is forbidden to use the Trademarks for any purpose without the written consent of the Company.
7.4 The Company holds all copyrights for the Site and reserves the right to close the Site or make changes therein at any time, at its sole discretion.
8.1 The number of vacancies in the Company’s hotels is limited, and reservations are subject to availability.
8.2 The Company reserves the right to cancel or change reservation terms, as well as all the prices advertised on the Site, at any time, and the User will not have any contention and/or claim and/or demand in regards thereof.
8.3 The prices advertised in US Dollars are for tourists only and not include VAT. VAT is not applicable for foreign tourists who enter Israel with a foreign passport and are holding VISA b2, b3, b4, according to the Israeli law.
8.4 At any place on the Site where prices are presented in dollars, should the guest decide to pay in local currency, the payment will be calculated according to the representative dollar exchange rate determined by the Bank of Israel on the day of payment, the day of reservation via the Site, or the first day of the stay at the hotel, whichever is higher.
8.5 No offer is valid in conjunction with any other offer.
8.6 The stay at the hotel will commence from the first day specified in the reservation from 3:00 PM until 11:00 AM on the day of departure.
8.7 Guests below the age of 18 will be accommodated only if accompanied by an adult over the age of 21. The reservation of rooms and accommodation in the chain's hotels may be carried out by adults over the age of 18 only.
8.8 Regarding anything connected with the stay at the hotel – a baby is any person up to the age of 2, and a child is any person between the ages of 2 and 12. They will be charged accordingly.
8.9 The User must ensure that all the data and details he enters for reservation purposes are accurate. The Company will not be held responsible for any error of any kind whatsoever made by the purchaser, including errors in choosing the hotel, dates, number of beds or any other service ordered by the purchaser via the Site.
8.10 In order to link to or present the Site www.ramadanetanya.com on other websites so that the Site becomes a “linked site,” one must obtain written consent from the Company.
8.11 Images shown on this site are for illustrative purposes only.
8.12 Guests cannot bring any pet or animal except for guide dogs and hearing dogs.